We want you to be happy with what turns up. Here is how that works.
If something is wrong with your order
If your item arrives faulty, damaged, misprinted, or it simply is not what you ordered, we will fix it — a replacement or a full refund, your choice. You will not need to post anything back to us.
Email admin@clevercotton.com.au within 30 days of delivery with:
- Your order number
- A clear photo showing the item and the issue
We will sort it out quickly.
Change of mind and sizing
Because each item is printed to order specifically for you, we are not able to accept returns for change of mind, or for ordering the wrong size or colour. Please check the size guide on each product page before ordering — and if you are between sizes or unsure, email us first and we will help you pick.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply regardless of anything else stated in this policy.
Lost or undelivered parcels
If tracking shows your parcel as delivered but it has not arrived, check with your neighbours and your local depot first, then get in touch. If a parcel is genuinely lost in transit, we will replace it.
Cancellations
We can cancel or amend an order only before it enters production, which is usually a short window. Email us straight away and we will do what we can.
How refunds are paid
Approved refunds are returned to your original payment method. Once we process a refund, please allow 5–10 business days for your bank or card provider to post it to your account.